1 new opportunities 2 using it? 3 effectiveness

Excitement about Web 2.0 and Social Media in a Wired Government

The GSA recently signed an agreement to enable government agencies to use new media. When asked which they are using now and plan to use in the next 12 months, respondents indicated that wikis and blogs continue to be the most frequently used Web 2.0 applications, as APQC has found in prior research.

Survey Findings

  • Agencies plan to adopt YouTube now or in the next year more than other applications, as part of the GSA agreement
  • States plan to start using social media more, especially for recruiting purposes.

    • Recommendations

  • The new Chief Information Officer and Chief Performance Officer could join together in a common initiative to uncover innovative ways to enable government using new social media and web 2.0 tools
  • The benefits will come from using the tools in the service of agencies’ missions.

    • Resources

  • APQC Custom Web 2.0 Workshop for Government Agencies